If you are not happy with your purchase, wish to return your order(s), please notify us by sending an e-mail to email@example.com prior to returning your purchase(s). You can return or exchange within 21 days of shipment date for a full refund or exchange.
Any returned goods must be in new, unused, unworn, unwashed condition with the tags still attached and original packaging. For the return or exchange service, we will take care of the return postage if anything is wrong with the product. If there is nothing wrong with the product and the return lowers your purchase order below the free shipping rate we will have to charge a restocking fee of 15.00$. There are also no returns for orders made during sales, only store credit or exchanges.
To expedite return service, e-mail us a photo of the defect. The replacement or refund will be issued once the damaged / defective item has been received at our office and processed by our staff.
We will inspect all returned items carefully prior to making a final determination as to whether to issue a refund or exchange. If the item is not in new, unused condition, or if we cannot locate the damage or defect as the buyer described, KuwallaTee reserves the right to offer a partial, rather than a full refund. Please note that we do not ship or refund on weekends or holidays.
Refund will be made back to the original form of payment within 48hours of receiving the return. Depending on your bank or credit card company it can take up to 5 business days to post the refund to your account.
Only items purchased direct from www.kuwallatee.com are covered by this policy. If the purchase has been made in a store you will have to exchange it at the store itself.
KUWALLA TEE REGULARLY MONITORS RETURNS TO IDENTIFY MISUSE OR ABUSE OF OUR SHIPPING and RETURNS POLICIES. WE MAY FLAG SOME CUSTOMERS WHO MEET OUR CRITERIA FOR EXCESSIVE RETURNS OR ABUSE OF THESE POLICIES. CUSTOMERS WHO ARE FLAGGED MAY BE SUBJECT TO REVIEW AND REVOCATION OF OUR STANDARD RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.